Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Paul & Lisa Toronto, operating from Toronto, Canada.

By accessing our website and placing an order, you agree to the terms outlined below.

1. Applicability

By placing an order with Paul & Lisa Toronto, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all products, services, and transactions conducted through our website.

2. Product Information

We strive to provide accurate product descriptions, images, and pricing at all times. However:

  • Minor variations in color may occur due to screen settings.

  • Slight differences in measurements may occur.

  • Typographical errors or inaccuracies may occasionally appear.

Paul & Lisa Toronto reserves the right to correct any errors and update product information without prior notice.

3. Orders & Payment

All orders are processed once full payment has been successfully received.

We accept secure payment methods including major credit cards and digital payment providers. Available payment options may vary depending on your location.

Customers are responsible for ensuring that their payment details and billing information are accurate at the time of purchase.

We reserve the right to cancel or refuse orders if fraud or unauthorized activity is suspected.

4. Order Processing & Delivery

Processing and shipping times are as follows:

  • Processing time: 1–3 business days

  • Estimated delivery time: 5–12 business days (depending on location and demand)

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or peak seasonal periods.

Orders are fulfilled through trusted logistics partners to ensure reliable delivery.

5. Returns & Cancellations

For detailed information regarding returns, refunds, and cancellations, please refer to our separate Return Policy.

Orders may only be cancelled within a limited time window after placement. Once an order has entered processing, cancellation may no longer be possible.

6. Liability

Once an order has been marked as delivered by the carrier to the address provided at checkout, Paul & Lisa Toronto cannot be held responsible for:

  • Lost or stolen packages

  • Incorrect addresses entered by the customer

  • Delivery issues caused by inaccurate shipping information

Customers are responsible for ensuring that their shipping details are correct before completing their purchase.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Logos

  • Branding

  • Website design

is the intellectual property of Paul & Lisa Toronto and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us at:

info@paulandlisatoronto.com

We aim to respond to all inquiries within 2 business days.

We are committed to resolving issues professionally and fairly.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of The Netherlands.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Dutch courts.