Return Policy
At Paul & Lisa Toronto, your satisfaction is extremely important to us. We carefully select our collections to ensure quality and comfort, but we understand that sometimes a return may be necessary.
Please review our return policy below.
Return Conditions
To be eligible for a return, the following conditions must be met:
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Items must be requested for return within 14 days of delivery.
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Products must be unused, unworn, unwashed, and in original condition.
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All tags and original packaging must still be attached.
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Trying on items is permitted, but signs of wear are not acceptable.
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Items purchased in multiple sizes with the clear intention of returning part of the order may not qualify for a refund.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
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Contact us at info@paulandlisatoronto.com within 14 days of receiving your order.
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Please include your order number and the reason for return.
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Our support team will provide you with detailed return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit without proof of tracking.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 14 business days to your original payment method.
Please note:
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Original shipping costs are non-refundable.
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Refund processing times may vary depending on your payment provider.
Non-Returnable Items
The following items may not be eligible for return:
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Final sale items
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Gift cards
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Personalized or custom-made products
Order Accuracy & Address Responsibility
Customers are responsible for providing accurate shipping information.
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If an incorrect address is provided, we cannot guarantee replacement or refund.
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Address changes must be requested within 24 hours of placing the order.
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If tracking confirms delivery to the address provided at checkout, Paul & Lisa Toronto cannot be held responsible for lost or stolen packages.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number.
We will review the case promptly and provide a suitable resolution.
Contact Us
For all return-related questions, please contact:
Paul & Lisa Toronto
Email: info@paulandlisatoronto.com