Shipping & Delivery Policy

At Paul & Lisa Toronto, we are committed to delivering your order as quickly and carefully as possible. Below you will find detailed information about our shipping and delivery process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been dispatched, you will receive a confirmation email with your tracking information, allowing you to monitor your shipment at any time.

During peak seasons or promotional periods, processing times may be slightly extended.

Estimated Delivery Time

The average delivery time is 5–12 business days, depending on your location within Canada.

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to high demand, carrier disruptions, weather conditions, or customs processing.

We work with trusted logistics partners to ensure reliable and secure delivery.

Shipping Origin & Fulfillment

To offer a carefully curated selection of fashion at accessible prices, orders may be fulfilled through our trusted international production and logistics partners.

Because of this, delivery times may vary depending on product availability and location.

Our team monitors shipments closely to ensure they arrive safely and in good condition.

Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • Order weight

  • Delivery destination

  • Selected shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Customs & Import Duties

For international shipments, customs fees or import duties may apply depending on local regulations.

These charges, if applicable, are the responsibility of the customer.

Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility transfers to the customer.

Please ensure:

  • Your shipping address is entered correctly.

  • Any errors are reported within 24 hours of placing your order.

Paul & Lisa Toronto cannot be held responsible for:

  • Incorrect addresses entered at checkout

  • Lost or stolen packages after confirmed delivery

  • Carrier-related delays beyond our control

Questions About Shipping

If you have any questions regarding your shipment, please contact us at:

Paul & Lisa Toronto
Email: info@paulandlisatoronto.com

We aim to respond to all inquiries within 1–2 business days.